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Part3
抱怨结果
Question 5:
Why do some companies refuse to deal with customers' complaints?
解题思路:
Part 3原因类答案需要进行因果拓展。一些公司拒绝满足顾客的要求,因为他们有经济困难,没有能力满足,或者因为顾客的投诉内容不合理,因此无法处理。
Sample Answer:
I guess they have some kind of financial trouble maybe, so they can't afford to hire people working in the service center, handling different complaints. Another possible explanation is that some customers may have very unreasonable demands, so it's best just to down them down politely.