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Part3
抱怨结果
Question 4:
Is it important for companies to deal with complaints from customers?
解题思路:
此题适合给出肯定回答,拓展服务的重要性。反证法拓展也很有效:如果公司不管客户的诉求,他们就可能会失去客户,损失利润。
Sample Answer:
Yeah, that's for sure. Whether a company provides great service actually somehow depends on whether they can deal with complaints effectively. If they just ignored customers' requests, then they'd probably lose the customers, even the regular ones.