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Part3
抱怨结果
Describe a time when you made a complaint and you were satisfied with the result
You should say:
What the issue was
When did this happen
How you filed the complaint
And explain how the issue was resolved
Plan your talk:
Ø What the issue was
Ø Was it the first time you handle such issue
Ø When did this happen
Ø How you filed the complaint
Ø How the issue was resolved
Ø Who resolved the issue
Ø How long did it take
Ø Were you satisfied with the result
教师的解析:
本题可以首先思考我们什么时候会进行投诉,如餐厅、酒店、商场等。先介绍背景信息:时间、位置、投诉主体和对象;再描述投诉内容、投诉方式、和投诉结果;最后再讲一讲如何自己为何对结果满意,未来是否还会再次接受这样的服务/产品等。如果内容不够充实,还可以在结尾概括性地描述一下投诉的利弊。
6分段参考
背景信息
I remember it quite vividly
我记得很清楚
on sale
在打折
hoping I could get myself ...
希望我可以给自己买到...
投诉
内容
to my disappointment
让我失望地是
ignored me
无视了我
was treated unfairly
被不公平的对待
满意
原因
an honest mistake
无心之过
apologized sincerely
真诚地道歉
offered me a coupon
给我提供了优惠券
7分段参考
背景信息
was in the mood to get some Thai food
想要吃泰餐
was/were told to wait for a table
被告知需要等位
I remember ordering ...
我记得点了...
投诉
内容/方式
the food was served too slowly
菜上得太慢了
I was smiling and being polite
我面带微笑,表现礼貌
we could catch more flies with honey than vinegar
甜言蜜语比尖酸刻模更有效
满意
原因
apologized for being short-staffed
因人手不足而道歉
sent us ... on the house
免费赠送...
handled the situation professionally
专业地处理了这个情况
Sample Answer 1 (6分段参考):
Okay I'm going to talk about a complaint I made at a shoe store. It was last month, actually, so I still remember it quite vividly. I was hanging out with some of my friends at the mall, and this shoe store was filled with people so I thought it must be a popular store, maybe on sale or something like that. So I went in, hoping I could get myself a new pair of new shoes.
However, to my disappointment, nobody paid any attention to my entrance, and even though there was a pair of shoes that I got interested in, I couldn't find the right size. When I approached the salesgirl, asking if she could help me get the right size, she just ignored me as if I wasn't there. I got so annoyed that I didn't ask again. It just ruined my mood so I didn't feel like shopping there anymore.
Just when I was about to leave the store, I saw the salesgirl serving another customer very attentively. She was helping this customer try on the shoes, in fact. So that really made me angry cuz I was treated so unfairly. So instead of leaving the store, I complained about this issue to the store owner politely.
The owner explained that the salesgirl was new and had trouble managing huge traffic. I kind of understand that so maybe it was just an honest mistake. What surprised and delighted me was that they not only apologized very sincerely, but also offered me a coupon, worth of 200 yuan, which was a lot of money. So yeah, it was definitely an unexpected, but satisfying result.
Sample Answer 2 (7分段参考):
So it was just an ordinary Friday, nothing special, I was in the mood to get some Thai food, so I invited some friends to join me to have a nice meal at a popular local Thai food restaurant.
We arrived pretty early but were still told to wait at the hostess station for a table, which was a bit confusing actually. After around 20 minutes, we got our table, and we were ready to order. You know, these days we just need to order on our cellphones, and there's no paper menu anymore. I remember ordering mango rice and tom yang gong, things I had wanted to try for a long time.
However, we waited and waited, but nothing happened. I had to complain to the manager that the food was served really slowly. I was like, "I'm really sorry but I’ve been waiting for our food for about 20 minutes already." I was smiling and being polite, because I knew we can catch more flies with honey than vinegar, but he sensed my impatience and apologized for being short-staffed that day.
The good news was that very soon the food was brought to the table, and the manager himself came to our table and sent us two puddings on the house. That was his way of apologizing. I think he handled the situation very professionally and yeah it was overall a pleasant meal. So I got nothing to complain about, well, not anymore.