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雅思口语:投诉并获得满意答复的经历

2018-10-10 11:37

来源:新东方网

作者:吉林新东方 朱博

  点击查看>>>>近期雅思口语高频话题

  雅思口语不光考察生活里美好的一面,比如让你描述“一个美丽的地方”啦或者“让你哈哈笑的电影”啦,偶尔考官还会特别关心你受委屈的情况,例如曾经问过“你不喜欢的电影”,这个换题季又出现了一个新题,让你描述“你投诉别人的经历”。之前考官问过我们“满意的服务”,看来考官管的可真广啊…… 真是太八卦了!

  下面分享一个投诉滴滴司机的经历,不知道大家有没有过相似的遭遇呢?

  I’d like to talk about the time I made a complaint about the service I got from an Uber driver and the company handled my complaint pretty well.

  So here’s what happened:

  It was about a month ago, one day when I just got off work, it started to rain heavily and there was no taxi in sight, so I just ordered a ride on the app, and luckily, a few seconds later I got paired with a driver who was not far away, so I just waited patiently for him to pick me up. However, after about 5 minutes, he still didn’t show up. So I opened up the app where I could see the driver’s location. And you know what? I couldn't believe my eyes but he was going in the completely opposite direction, clearly he was not planning to pick me up. And what pissed me off is that the app showed that he had already arrived at the pickup location and I was already being charged. I called the driver immediately but no one answered. And at that time, I was completely soaked in the rain, and I could see that the fee was going up and up. I was so furious, so I called the customer service. I reported this driver and explained what happened. The lady on the phone was quite nice and she told me not to worry, they would take care of this. I was told, after they make sure what I said is true, the company will deactivate this driver or he will get proper punishment. And in order to make it up to me, they gave me some coupons. So, you see, I was pretty satisfied with how they dealt with my complaint.

  雅思口语语言点解析:

  complaint = a reason for not being satisfied; a statement that somebody makes saying that they are not satisfied例如:

  The most common complaint is about poor service.

  We received a number of complaints from customers about the lack of parking facilities.

  I'd like to make a complaint about the noise.

  I believe you have a complaint against one of our nurses.

  get off (something) = to leave work with permission例如:

  Could you get off (work) early tomorrow?

  When it comes to getting off work, he knows all the dodges.

  sight = the area or distance within which somebody can see or something can be seen例如:

  There was no one in sight.

  They stole everything in sight.

  A bicycle came into sight on the main road.

  The end is in sight (= will happen soon).

  Leave any valuables in your car out of sight.

  Keep out of sight (= stay where you cannot be seen).

  She never lets her daughter out of her sight (= always keeps her where she can see her).

  Get out of my sight! (= Go away!)

  pair = to put people or things into groups of two例如:

  Each blind student was paired with a sighted student.

  All the shoes on the floor were neatly paired.

  You know what / something? = (informal) used to introduce an interesting or surprising opinion, piece of news, etc.例如:

  You know something? I've never really enjoyed Christmas.

  piss somebody off = to make somebody angry, annoyed or bored例如:

  Her attitude really pisses me off.

  I'm pissed off with the way they've treated me.

  soaked = [not usually before noun] = very wet例如:

  He woke up soaked with sweat.

  You're soaked through! (= completely wet)

  They were soaked to the skin.

  You'll get soaked if you go out in this rain.

  Your clothes are soaked!

  furious = very angry例如:

  She was absolutely furious at having been deceived.

  He was furious with himself for letting things get so out of control.

  I'm furious that I wasn't told about it.

  report = to tell a person in authority about a crime, an accident, an illness, etc. or about something bad that somebody has done例如:

  She threatened to report him to the authorities for hunting without a licence.

  He's already been reported twice for arriving late.

  I'm going to report you if you do that again!

  take care of = to be responsible for or to deal with a situation or task例如:

  Don't worry about the travel arrangements. They're all being taken care of.

  Celia takes care of the marketing side of things.

  make up (to somebody) for something = to do something for somebody or give them something because you have caused them trouble, suffering or disappointment and wish to show that you are sorry = compensate例如:

  How can I make up for the way I've treated you?

  (informal) I'll make it up to you, I promise.

  作者简介:

  朱博,新东方吉林学校雅思口语美女讲师,毕业于985院校大连理工大学,硕士保送一等奖学金。在校期间曾游学美国,任出版社英语出版中心校对四年,工作严谨,活泼开朗,让大家快乐的学习英语。

雅思口语教师朱博

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